Warranty for Hot Tubs purchased after January 1st 2020
The standard warranty relates to all Just Hot Tubs branded hot tubs from our consumer range which are purchased directly from Just Hot Tubs Ltd. A separate warranty is available for hot tubs designed for commercial use (the holiday let range).
Shell Warranty - 10 years
Just Hot Tubs warrant the shell against water loss to the customer arising from structural failure for a period of 10 years.
Shell Surface - 5 years
Just Hot Tubs warrant the shell surface against water loss to the customer, arising from defects in materials, including cracks, blisters, peeling and delamination for a period of 5 years. Includes all parts and onsite labour necessary for repair.
Electrical Equipment and Plumbing - 2 years
Just Hot Tubs warrant all major spa components – specifically, the pumps, the heater and the control system – against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer. Includes parts and onsite labour necessary for repair. Leaks from pump unions are expressly excluded from the warranty. There is no call out charge during the warranty period.
Other Spa Components - 2 years
Just Hot Tubs warrant all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 2 years to the customer. Includes only parts necessary for repair. Labour cost is included. If an engineer is sent out, payment of a call out/travel charge will be required from the customer. Payment of the call out/travel charge is necessary before an engineer will be sent out.
Just Hot Tubs warrant the spa cover to be free from defects in material on the day of delivery as they are open to elements and/or chemical damage.
Conditions of Warranty
In order to maintain your warranty beyond one year, you are required to have the hot tub serviced by us (Just Hot Tubs Ltd) at least once per year for the life of the warranty. Regular servicing is essential in order to prolong the life of your hot tub.
All warranties apply to the original customer, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to Just Hot Tubs, or to an authorised repair agent for assessment. This warranty does not include costs incurred using non-authorised engineer. Customers must gain written consent from Just Hot Tubs before instructing any engineer not authorised by Just Hot Tubs. In all cases Just Hot Tubs has sole responsibility for determining the cause and nature of a fault. Just Hot Tubs determination is final. Just hot Tubs reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance, the customer shall be responsible for the cost of moving and installing the new spa into position.
The Customer must report any discovered fault to Just Hot Tubs within 10 business days. A Just Hot Tubs representative will then diagnose a fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, Just Hot Tubs will then arrange for an engineer to visit the site. If an engineer is sent out and discovers there is no fault, or the fault is not manufacturing related, a payment of the applicable call out charge is required from the customer. If a manufacturing related fault is discovered there is no charge for an engineers visit. There are no payments necessary before the visit unless the warranty has expired. If the engineer determines that any fault is not covered under this warranty, the customer is solely responsible for the cost of any parts and engineer(s) onsite labour charges.
All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by Just Hot Tubs, attempts to repair the spa not authorised by Just Hot Tubs, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non- qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer.
Spa covers are not warranted against chemical burns.
The spa shell and components are not covered against any defects which may occur because of the customer not using the cover while the spa is not in use.
This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.
Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.
Just Hot Tubs will not be liable for loss of use of the spa, or any incidental expenses incurred because of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. Just Hot Tubs will not be responsible for inadequate radio reception in relation to the spas entertainment system. Just Hot Tubs warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the spa.
The spa cover, step, light bulb, light lenses, fuses, headrests, cabinet finish and filter are warranted to be free of defects in workmanship or materials at the time of delivery. All other factory-installed components, including but not limited to the cabinet, frame, LED light system, stereo and related components, speakers, skimmer, and jets, are warranted against malfunction due to defects in workmanship or materials for one year from the date of purchase.
In the unlikely event that a part breaks down then simply phone us and we will arrange for the relevant part to be sent out to you. Please note, We can advise on the fitting of any spare part although recommend that a trained engineer fit an electrical or plumbing-specific spare part. We cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.
Hot Tubs installed in commercial applications are excluded from any coverage whatsoever. This Limited Warranty is void if: the Manufacturer or its designated representative determines that the Hot Tub has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the Hot Tub other than in accordance with the instructions contained in the owner’s manual provided with the Hot Tub, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners. This Limited Warranty does not provide coverage for any item attached to or installed on the Hot Tub after the date of manufacture, or for gaining access to any component for repair or replacement. Spa units used in a commercial application are excluded from any coverage whatsoever.
Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer’s name) is presented with the defective product within the guarantee period. We may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered, deleted, removed or made illegible.
This Guarantee does not cover transport costs and risks associated with transport of your product to and from us. Accidents, neglects, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts are also not covered.
Except as specifically provided by the laws of individual countries, Just Hot Tubs and its representatives shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this Limited Warranty, including, without limitation, loss of use of the spa and cost for removal of defective product, even if Just Hot Tubs has been advised of the possibility of such damage. The liability of Just Hot Tubs under this Limited Warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this Limited Warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by Just Hot Tubs and its representative.