01392 247466

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Frequently Asked Questions

Delivery & Installation



Running Costs


Just Hot Tubs

Where can you deliver to?

All our hot tubs include free delivery and installation across most of the south of England.

Please get in touch to see if we can delivery to you. We're always happy to help.

Our team will deliver your hot tub, install it, fill it and show you how it works. We’ll also show you how to test and treat your water.

How long are your delivery times?

We hold a large stock of hot tubs in our Exeter warehouse so can deliver most models within a week. Call us on 01392 247466 to check our current availability.

How much does delivery cost?

All our hot tubs include free standard delivery and installation.

This includes a site survey, filling your hot tub and showing you how to use it.

If a crane is required then this will be an extra cost - we'll discuss this with you at the site survey.

Where should I put my hot tub?

The closer to the back door the better! We find that the shorter the distance to your hot tub is the more you’ll use it, especially in winter.

Your hot tub needs to be placed on a flat, firm surface. Usually a concrete pad, reinforced decking or patio. Wherever you place your hot tub will need to support its weight when filled (usually 1000-2000kg).

You’ll also need an electrical supply. If you don’t already have one installed then it’s worth talking to your electrician before deciding on a final position.

What extras do I need?

All our hot tubs include a thermal cover, cover lifter, step, chemical starter pack, delivery, installation and commissioning as standard (excludes Special Buy deals). This is everything you need to get started.

Beware that many hot tub retailers don’t include these items as standard so it’s important to double check that the price you’re given includes all these.

You’ll also need to make sure you have a solid base to put your hot tub on (usually concrete, patio or reinforced decking) and have a suitable electrical socket installed in your garden.

A very small proportion of our customers need to use a crane to get the hot tub into their garden. Where required this would incur an additional cost.

What do I need to do before my hot tub is delivered?

Before your hot tub is delivered you’ll need to have an electrical supply installed. 

You’ll also need to make sure you have a firm, flat surface to put it on. Usually this is a concrete pad, reinforced decking or patio. Wherever you place your hot tub will need to support its weight when filled (usually 1000-2000kg).

Our 32A hot tubs require a dedicated 32 Amp power supply, with an RCD circuit breaker and an isolator switch. We’ll provide full details of this when we contact you to book in a site survey and delivery date.

Do you offer finance?

Yes, we offer 0% finance on every new hot tub we sell. If you would like to apply for finance on one of our hot tubs please get in touch.

All finance applications are subject to application, financial circumstances and borrowing history.

Is there a charge for paying by debit or credit card?

No, there are no hidden charges when buying a hot tub from us. 

You can pay by debit card, credit card or BACS, in store or online.

How much work is owning a hot tub?

Owning a hot tub is very simple.

When we deliver your hot tub we’ll demonstrate how all the controls work and how to test your water (it takes under 5 seconds). We’ll also advise you on which chemicals you need for your water - usually only 2 or 3. 

We’ll also leave you a manual which contains full written instructions for your hot tub.

How often will I need to change the water?

We recommend most customers change their water every 3 months. 

You can do this yourself or we can arrange for one of our engineers to do it for you. 

You can also join our VIP club from £25 a month. VIP club memberships include regular visits from our engineers and discounts on chemicals and spare parts.

Can you fix my hot tub?

Yes. Our team of engineers can service and repair any hot tub, regardless of age or brand.

Call us on 01392 247466 and let us know how we can help.

Why do I need to use chemicals?

Untreated warm water in a hot tub can be a breeding ground for all sorts of bacteria.

However, when properly treated with chlorine, bromine or another sanitiser your hot tub water will remain clear and is completely safe.

When we install your hot tub we’ll tell you exactly what you need to do in order to safely maintain your hot tub and answer any questions you have.

How much do hot tubs cost to run?

How much it costs to run your hot tub will depend on a number of things:

- The outside temperature

- How windy it is

- How often you use it

- How much you pay for electricity

- The insulation in your hot tub

As well as electric costs, you’ll also need to purchase chemicals to keep your hot tub water clean and safe to use.

With current fluctutations in energy prices its very hard to give a fixed price, however ensuring the best of the above will keep it as low as possible.

Why buy from Just Hot Tubs?

At Just Hot Tubs we’ve been helping our customers find their perfect hot tub for over 15 years. Our expert team will help you every step of the way and make sure we find a hot tub that’s perfect for you.

Everyone who works here loves hot tubs and most of us have our own at home. We know first hand what a difference a hot tub can make after a long day at work.

We only stock the highest quality products and every hot tub we sell is built to last with a strong warranty to cover the rare instances where something goes wrong.

Whether you visit one of our showrooms or have a video call with one of our sales team, we’ll take the time to fully understand your requirements before suggesting a few models which are right for you.

We’ll quote you a single price which includes everything you need to get started (no hidden extras) and offer interest free finance on every new hot tub.

How long have Just Hot Tubs been around?

We've been selling and maintaining hot tubs since 2003.

Do you have showrooms?

We have three showrooms, in Exeter, Reading and Plymouth. 

In total we have over 35 hot tubs on display both indoors and outdoors. 

Visit us and our sales team can show you the full range of hot tubs we sell and help you find your perfect hot tub.

Can you fix my hot tub?

Yes. Our team of engineers can service and repair any hot tub, regardless of age or brand.

Call us on 01392 247466 and let us know how we can help.

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